Spotting any signs of mold on your brush head or autobrush device can be unsettling. While the brush is waterproof, it doesn't mean it's immune to the effects of extended humidity or water exposure which can cause mold. Here’s what you should know about preventing mold growth and what to do if you need an exchange.
Preventing Mold Growth
Rinse Thoroughly
After each use, rinse the brush head and device under warm water to remove toothpaste and debris. This step helps keep the bristles and device free from residue that can encourage mold.
Allow for Complete Drying
Store your autobrush in a well-ventilated area where it can fully dry between uses. For example, avoid storing the brush in a closed bathroom cabinet—especially if your bathroom lacks an extractor fan or other ventilation.
Replace Brush Heads Regularly
Switching out your brush head every 2 months (or sooner if the bristles look worn) helps keep bacteria and mold at bay.
Wipe the Brush After Each Use
After brushing or after getting the brush unit wet, use some paper, towel or cloth to wipe off any residual water along the top of the brush (where the LED lights are).
Need to Exchange Your Brush Head or Unit?
If you notice mold or suspect any abnormal growth, you can request a free replacement. Simply fill out our Problem Report Form. To complete it, you will need:
- Your order number and related contact information available, so your past purchase can be verified.
- A short video or picture of the issue with your brush or brush head.
Problem reports are reviewed within 24 hours. You’ll be notified via email about whether your requested replacement has been issued, or if we need additional information to proceed.
We’re Here to Help
If you have any questions or concerns about mold prevention—or need more tips for optimal device care—reach out to us at customercare@autobrush.com. Our goal is to ensure you have a safe, reliable brushing experience every time.
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