We aim to make your shopping experience seamless and secure, but sometimes, payments will fail at inopportune moments. If you're facing issues with your payment not going through, here are some common reasons why this might happen and how you can resolve them:
Common Payment Issues and Solutions
Problem |
Description |
Solution |
---|---|---|
Incorrect payment details | Mistyped credit card numbers, expiry dates, or CVV codes are among the top reasons payments don’t go through. | Simply double-check your details before submitting your order. Ensure all information is current and matches what's on your card. |
Insufficient Funds | Transactions will fail if there are not enough funds in your account to cover the purchase. | Top up your account balance or consider using a different payment method. |
Bank or Card Issuer Declines | Sometimes, your bank or card issuer might block a transaction for security reasons or due to suspicious activity. | Contact your bank or card issuer for more information about the declined transaction. You may need to authorize the purchase before trying again. |
Browser Issues | Outdated browsers or cache problems can interfere with the checkout process. | Update your browser to the latest version, clear your cache, or try using a different browser or incognito window. |
Payment Gateway Limitations | We support numerous payment gateways, but not all are available globally. Your current location might restrict certain payment methods. | Check if your preferred payment method is supported in your region. We accept major credit cards and payment methods, but availability can vary. |
Payment Gateway Outages | On rare occasions, the payment gateway itself might experience an outage, preventing transaction processing. | Wait a few moments and try your transaction again. If the issue persists, consider using an alternative payment method. |
How We Can Help
If you've tried these solutions and still face issues with your payment, our customer support team is here to assist. You can reach us at customercare@autobrush.com with details surrounding the error you are experiencing, and we'll work diligently to find a resolution. Note that the Customer Experience team will never request any sensitive payment information from you!
We’re continuously working to enhance our store’s functionality and security, ensuring you have a positive shopping experience. We appreciate your patience and are committed to supporting you throughout your purchase process.
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