We understand how frustrating it can be when your package doesn't reach you as expected. At autobrush, we want all your orders to arrive promptly and safely.
However, there are several reasons why a package might be returned to the sender. Here's what you need to know:
Common Reasons for Package Returns
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Failed Delivery Attempts
Multiple unsuccessful attempts to deliver your package can result in it being sent back to us. -
Incorrect or Incomplete Address
An incomplete, unverified, or incorrect address makes it difficult for carriers to deliver your package. -
Difficult Address Format
Addresses that are hard to recognize or improperly formatted may lead to delivery issues. -
Package Damage in Transit
If a package is damaged during shipping, carriers might return it to the sender for further action. -
Recipient Refusal
If the recipient refuses the package upon delivery, it will be returned to us. -
Outstanding Fees
Unpaid fees or taxes associated with the delivery can cause the package to be sent back.
What to Do If Your Package Is Returned
If you notice that your package is being returned to sender, the first thing you should do is reach out to customercare@autobrush.com with your order number and the correct shipping address. The sooner you contact us, the better our chance of updating your address before the package is sent back. Additionally:
- Double-check the shipping information you provided to ensure it's accurate and complete.
- Keep an eye on your inbox for any updates or requests for additional information from our Customer Experience team.
If Your Package Has Already Been Returned
In case your package is already on its way back to us, don't worry! Here are your options:
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Reship to Correct Address
Once we receive the returned package, we can resend it to your updated address at no extra cost.
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Request a Refund
If you prefer, we can process a full refund once the returned package is received.
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Adjust Shipping with the Carrier
Sometimes, you can request a change of address directly with the carrier using your tracking number. Visit the carrier's website or contact their customer service for assistance.
Prevent Future Delivery Issues
To help ensure your packages arrive without any hiccups, make sure your shipping address includes all necessary details, such as apartment numbers or special delivery instructions. We also propose that you keep the carrier informed in case you are planning to travel or won't be available to receive the package.
Learn More
We're Here to Help
Your satisfaction is our priority. If you have any questions or need further assistance regarding your order, please don't hesitate to reach out to us at customercare@autobrush.com.
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