Seeing a “delivered” status when you don’t have your package can be both confusing and frustrating. Besides checking any security camera footage around your residence, here are a few steps you can take to locate your order and understand what to do next:
Verify the Delivery Details
The most common reason for a parcel not reaching you is either due to having an outdated tracking link or having made a mistake when entering the shipping address. Thus:
- Double-Check the Address. Make sure the shipping address you provided for your order is accurate.
- Examine the Tracking Info. Sometimes, the carrier includes specific notes about where the package was placed.
Check Around Your Residence
Sometimes, the package is hiding just under our noses!
- Look in Common Spots. Couriers may leave packages on porches, in garages, or in hidden corners for safety.
- Ask Neighbors or Household Members. Someone else could have retrieved your package for you, or the carrier might have knocked on the wrong door.
Wait a Little Longer
In some cases, packages are prematurely marked as “delivered” and arrive within 24–48 hours afterward.
Contact the Delivery Carrier
Reach out to the carrier directly using the information on your tracking page. They may provide further details or investigate potential delivery errors.
Reach Out to our Customer Support
If your package remains missing after trying the steps above, email us at
customercare@autobrush.com with your order and tracking details. We’ll work with you to resolve the issue.
Need More Assistance?
If you’ve tried everything and still can’t track down your order, please let us know. We’re committed to ensuring you have a smooth and positive experience with autobrush.
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