It’s not unusual for package tracking to pause or stop updating at various points. Common reasons include:
- Package Delayed in Transit
- Held at a Checkpoint (e.g., Customs)
- Carrier Not Scanning at Each Checkpoint (the package is still moving even if updates aren’t visible)
When to Wait
If your package is still within the expected delivery timeframe shown at checkout or on our website, please wait until the end of that window. Tracking often resumes once the carrier processes the package at its next checkpoint.
When to Act
If the delivery window has passed and your package hasn’t arrived or shown any new tracking updates, call or visit the carrier’s website. They might be able to provide more details about where your package is.
If the carrier cannot locate your package or offer additional information, email us at customercare@autobrush.com with your order details. We’ll do our best to help you track it down or find a suitable resolution.
We know you’re excited to receive your autobrush order, and we’re here to support you through any delivery challenges. If you have questions or need further assistance, don’t hesitate to get in touch.
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