Seeing an "invalid" message when you check your tracking can be frustrating, but it’s often a temporary issue. Here are a few common reasons why your tracking number might appear invalid and what you can do about it:
Possible Reasons
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Processing Delay
After your order ships, it may take up to 48 hours for the carrier to activate your tracking number. This initial scan happens once the package is en route. -
Typos
Double-check for any typos in the tracking number—one wrong digit or letter can result in an invalid message. -
Carrier System Updates
Carriers occasionally perform system maintenance or updates, which can temporarily affect tracking information.
What You Can Do
- Wait It Out. If you just received your tracking number, give it some time (up to 48 hours) to show accurate details.
- Verify the Number. Recheck the digits and avoid adding extra spaces or characters.
- Check Carrier’s Website. Look up the tracking number directly on the carrier’s official site in case third-party sites are delayed or not updated. (E.g. go to the UPS website instead of a website like 17Track to search for your order number.)
- Contact autobrush Support. Still having issues? Shoot us an email at customercare@autobrush.com with your order number, and we’ll help clarify the status.
- Reach Out to the Carrier. If the number is confirmed correct but remains invalid, the carrier can provide more specific information about any potential delays or system issues.
We’re Here to Help
If you have any questions or concerns about your tracking, don’t hesitate to reach out. We’re committed to ensuring your autobrush experience is as smooth as possible!
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