A “Clearance Event” on your tracking status indicates that your package is undergoing customs clearance in the destination country. During this process, local authorities review the contents of your shipment to ensure they comply with import regulations and assess any applicable duties or taxes.
Why Does It Happen?
Every country has specific rules for imported goods. Customs officials verify that your package meets these standards, determine if duties or taxes are due, and confirm the documentation is in order.
What Should You Expect?
Possible Delays
While many packages clear customs quickly, some may take longer based on the item’s contents, paperwork, or the pace of the local customs office.
Needing to Supply More Information
Customs may ask for extra details about the shipment. If so, you will be contacted to provide the necessary information.
How Can You Help?
- Stay Alert. Keep an eye on your tracking updates or any communication asking for additional details.
- Respond Quickly. If more information is requested, a prompt response can help speed up the clearance process.
Need Assistance?
If your tracking remains on “Clearance Event” for an extended period or you have concerns about the process, we’re here to help. Contact us at customercare@autobrush.com, and we’ll do our best to assist or coordinate with the carrier on your behalf.
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