We understand how disappointing it can be when your package doesn’t show up on time. At autobrush, we’re committed to helping you locate your order and get it delivered as soon as possible. If you’re experiencing a delay, here’s what you can do:
Troubleshooting Your Order
Delivery Information Incorrect
Review your shipping confirmation email to ensure the shipping address is entered correctly. Mistakes or typos can lead to unexpected delays! Read more: My Package Was Delivered to the Wrong Address, Help!
Missed Delivery Notice
Carriers sometimes leave notices of attempted delivery if no one is available to receive the package. Check your mailbox or entrance for any such messages.
Placed Around Your Property
Occasionally, carriers place packages in spots that aren’t immediately obvious—like a back porch, garage, or even with a neighbor.
Misread Tracking
Use the tracking number from your shipping confirmation to see the latest updates. You may discover the package is simply delayed in transit, or have had a tracking update that you missed.
Contact Us
If you’ve tried the above steps and still can’t locate your order, please reach out to us at customercare@autobrush.com. We’ll investigate the delay, coordinate with the carrier, and work to get your package delivered as soon as possible.
You can also contact the carrier. In some cases, speaking directly with the carrier using your tracking number can shed more light on the situation.
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