My Order was Marked Delivered, But I Can't Find It? What do I do?

If your tracking details show that your order was delivered but you haven't received it, we're here to assist you in locating your package. Here's what we recommend:

Check with the Carrier

• Contact the Delivery Service. Sometimes, carriers can provide additional information that isn't available through online tracking. Reach out to them using the contact details found on their official website or within your tracking information.
• Ask About Delivery Details. Inquire if the package was left in a specific location or with a neighbor.

Look Around Your Property

• Secure Locations. Check around your home for any safe spots where the carrier might have left the package, such as behind planters, under doormats, or in a garage.
• Neighbors and Building Managers. Sometimes packages are mistakenly delivered to nearby addresses or held by building management. It may be helpful to ask if they've received your package.

Wait a Little Longer

• Possible Delays. Occasionally, carriers mark packages as delivered shortly before actual delivery or simply by accident. Please allow until the end of the day or the next business day.

Contact Us

• If you've tried the above steps and still can't find your package, please email us at [e-mail]. Remember to include your order number and any relevant information to help us assist you promptly.

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While we ensure all orders are dispatched with care, the final delivery confirmation from the carrier indicates that responsibility transfers to the recipient. However, we understand that unexpected situations can occur, and we're committed to supporting you in resolving any delivery issues.